Privacy Policy
Last Updated: July 5, 2026 Effective Date: July 5, 2026
1. Introduction
MRB Spices (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at mrbspices.sociomav.com or place an order with us via WhatsApp.
By using our website or placing an order, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our website or services.
2. Who We Are
Business Name: MRB Spices Owner: Souvik Bandopadhyay Address: BudBud, Purba Bardhaman, West Bengal — 713403, India WhatsApp: 8509942089 Website: mrbspices.sociomav.com
3. Information We Collect
We collect only the minimum information necessary to process and deliver your order. We do not operate an account-based system or online checkout. All orders are placed via WhatsApp.
3.1 Information You Provide Directly
When you place an order via WhatsApp, we may collect:
- Full name
- Delivery address (including city, state, and PIN code)
- WhatsApp number / mobile number
- Order details (product, quantity, size)
- Payment confirmation (UPI transaction ID or similar reference)
3.2 Information Collected Automatically
When you visit our website, basic technical information may be collected automatically by our hosting provider, including:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
This information is collected in aggregate and is not linked to any individual identity.
3.3 Information We Do Not Collect
We do not collect:
- Credit card or debit card numbers
- Net banking credentials
- Passwords or PINs
- Sensitive personal data (health, religion, biometric, etc.)
- Information from children under 18 years of age
4. How We Use Your Information
We use the information we collect solely for the following purposes:
| Purpose | Details |
|---|---|
| Order fulfilment | To process, confirm, and dispatch your order |
| Delivery | To share your address with our courier partner |
| Order communication | To send you order confirmation, tracking details, and delivery updates via WhatsApp |
| Customer support | To respond to your queries or resolve complaints |
| Damage/replacement claims | To verify and process replacement requests |
We do not use your information for:
- Unsolicited marketing or promotional messages
- Selling or renting to third parties
- Automated profiling or decision-making
- Any purpose unrelated to your order
5. How We Share Your Information
We do not sell, trade, or rent your personal information to anyone. We share your information only in the following limited circumstances:
5.1 Courier Partners
Your name, delivery address, and phone number are shared with our third-party courier/logistics partner solely for the purpose of delivering your order. These partners are contractually obligated to handle your data securely and use it only for delivery purposes.
5.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to:
- Comply with a legal obligation
- Protect the rights or safety of MRB Spices, our customers, or the public
- Prevent fraud or illegal activity
5.3 No Other Sharing
We do not share your data with advertisers, data brokers, analytics companies, or any other third party beyond what is described above.
6. WhatsApp Communications
6.1 All order-related communication takes place via WhatsApp. By messaging us on WhatsApp to place an order, you consent to receiving order confirmations, dispatch notifications, and tracking updates through the same channel.
6.2 We will not send you unsolicited promotional messages via WhatsApp. If you receive unwanted messages, please notify us immediately.
6.3 WhatsApp is a third-party platform operated by Meta Platforms, Inc. Their own privacy policy governs how they handle data within their platform. We encourage you to review WhatsApp’s Privacy Policy at whatsapp.com/legal/privacy-policy.
6.4 We do not have access to your WhatsApp account data beyond what you voluntarily share with us in conversation.
7. Data Retention
7.1 We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Completing and delivering your order
- Handling any post-delivery claims or disputes
- Complying with applicable legal, tax, or accounting obligations
7.2 Order records (including name, address, and order details) are retained for a period of 3 years in accordance with standard business record-keeping practices.
7.3 After the retention period, your personal information is securely deleted or anonymised.
8. Data Security
8.1 We take reasonable precautions to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
8.2 Order information shared via WhatsApp is stored on our device and WhatsApp’s servers. We recommend you do not share sensitive financial information (such as OTPs or full card numbers) over WhatsApp.
8.3 While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8.4 In the unlikely event of a data breach that affects your personal information, we will notify you as required by applicable law.
9. Your Rights
Under applicable Indian privacy laws, you have the following rights with respect to your personal information:
| Right | What It Means |
|---|---|
| Right to Access | You may request a copy of the personal information we hold about you |
| Right to Correction | You may request correction of inaccurate or incomplete information |
| Right to Deletion | You may request deletion of your personal information, subject to legal retention requirements |
| Right to Withdraw Consent | You may withdraw your consent to our use of your data at any time |
To exercise any of these rights, please contact us via WhatsApp at 8509942089. We will respond to your request within 30 days.
10. Cookies and Tracking
10.1 Our website may use basic cookies or similar technologies through our hosting platform (Hostinger/WordPress) to improve your browsing experience.
10.2 These cookies do not collect personally identifiable information and are used solely for technical functionality (e.g. page load performance, session management).
10.3 You can disable cookies through your browser settings. Disabling cookies will not affect your ability to browse our website, as we do not use cookies for any order-related functionality.
10.4 We do not use advertising cookies, tracking pixels, or behavioural analytics tools.
11. Third-Party Websites
Our website may contain links to third-party websites (such as WhatsApp). This Privacy Policy applies only to our website and our direct communications with you. We are not responsible for the privacy practices of any third-party websites. We encourage you to read the privacy policies of any external sites you visit.
12. Children’s Privacy
12.1 Our website and products are not directed at children under the age of 18.
12.2 We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor, we will delete it promptly.
12.3 If you believe we have inadvertently collected information from a child, please contact us immediately via WhatsApp.
13. Changes to This Privacy Policy
13.1 We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
13.2 When we make changes, we will update the “Last Updated” date at the top of this page.
13.3 We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
13.4 For significant changes that affect how we use your data, we will make reasonable efforts to notify you via WhatsApp if you are an existing customer.
14. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of our Grievance Officer are as follows:
Name: Souvik Bandopadhyay Designation: Owner, MRB Spices Address: BudBud, Purba Bardhaman, West Bengal — 713403, India WhatsApp: 8509942089 Response Time: Within 30 days of receiving your grievance
15. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Any disputes shall be subject to the jurisdiction of the courts of Purba Bardhaman, West Bengal, India.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:
WhatsApp: 8509942089 Website: mrbspices.sociomav.com Address: BudBud, Purba Bardhaman, West Bengal — 713403, India
We are committed to resolving any privacy-related concerns promptly and transparently.
By using our website or placing an order with MRB Spices, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.