Shipping Policy
Last Updated: July 5, 2026 Effective Date: July 5, 2026
1. Overview
At MRB Spices, we are committed to delivering your order safely and on time. This Shipping Policy explains how we process, pack, and deliver our products across India.
All orders are placed via WhatsApp only. By placing an order with us, you agree to the terms of this Shipping Policy.
2. Shipping Coverage
We ship to all major cities, towns, and PIN codes across India.
If you are unsure whether we deliver to your location, please contact us on WhatsApp before placing an order and we will confirm availability.
We do not currently ship internationally.
3. Order Processing Time
| Step | Timeframe |
|---|---|
| Order confirmation | Same day or within 24 hours of WhatsApp message |
| Payment confirmation | Required before dispatch |
| Packing and dispatch | Within 24–48 hours of payment confirmation |
Orders placed on Sundays or public holidays will be processed on the next working day.
4. Delivery Timeframe
| Location | Estimated Delivery |
|---|---|
| West Bengal (local) | 2–4 business days |
| Major metros (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad) | 4–6 business days |
| Other cities and towns | 5–7 business days |
| Remote or rural areas | 7–10 business days |
These are estimated timelines based on standard courier performance. Actual delivery may vary depending on courier operations, weather conditions, public holidays, or other factors beyond our control.
5. Shipping Charges
Shipping is FREE on all orders — no minimum order value required.
We absorb the full cost of shipping to ensure you receive the best value for your purchase.
6. Courier Partners
We ship through trusted third-party courier and logistics partners. The courier partner assigned to your order may vary depending on your delivery PIN code and availability.
Tracking details will be shared via WhatsApp once your order is dispatched.
7. Order Tracking
7.1 Once your order is dispatched, you will receive a tracking number and courier name via WhatsApp.
7.2 You can use the tracking number on the respective courier partner’s website to track your shipment in real time.
7.3 If you face any difficulty tracking your order, please contact us on WhatsApp and we will assist you.
8. Packaging
8.1 All products are packed in food-grade airtight zipper pouches to maintain freshness and prevent damage during transit.
8.2 The pouch is further secured with bubble wrap or protective cushioning inside a sturdy outer packaging to minimise the risk of breakage during delivery.
8.3 We take great care in packing every order by hand to ensure it reaches you in perfect condition.
9. Delivery Attempts
9.1 Our courier partners will attempt delivery at the address provided by you. In most cases, up to 3 delivery attempts will be made.
9.2 If the delivery is unsuccessful after multiple attempts (due to recipient being unavailable, incorrect address, or refusal to accept), the package may be returned to us.
9.3 In case of a failed delivery due to reasons attributable to the customer (e.g. wrong address, unavailability, refusal), re-shipping charges may apply for re-dispatch.
9.4 If you notice that your tracking shows delivery attempts at an incorrect location, please contact us immediately on WhatsApp.
10. Delayed Shipments
10.1 While we strive to deliver within the estimated timeframe, delays can occur due to:
- Courier partner delays or operational issues
- Natural disasters, extreme weather, or strikes
- Public holidays or festive season surges
- Incorrect or incomplete address provided by the customer
- Remote or difficult-to-access delivery locations
10.2 If your order has not been delivered within 12 business days of dispatch and the tracking shows no movement for 5 or more consecutive days, please contact us on WhatsApp. We will investigate and arrange a re-dispatch or refund as applicable.
11. Lost or Missing Shipments
11.1 If your tracking status shows “Delivered” but you have not received the package, please:
- Check with neighbours or building reception
- Contact the courier partner’s local office with the tracking number
- Notify us on WhatsApp within 48 hours of the delivery status update
11.2 We will raise a complaint with the courier partner and investigate the matter. If the shipment is confirmed lost, we will arrange a free re-dispatch or full refund.
12. Damaged on Arrival
If your order arrives with visible damage to the packaging or product, please refer to our Return & Refund Policy for the claims process. In short — photograph the damage and contact us on WhatsApp within 48 hours. We will arrange a free replacement.
13. Address Accuracy
13.1 Please ensure your delivery address — including flat/house number, street, landmark, city, state, and PIN code — is complete and accurate when placing your order via WhatsApp.
13.2 We are not responsible for non-delivery or delays caused by an incorrect or incomplete address provided by the customer.
13.3 If you need to change your delivery address after placing an order, please contact us before dispatch. Address changes after dispatch cannot be accommodated.
14. Cash on Delivery
We do not offer Cash on Delivery (COD). All orders must be paid in full via online payment (UPI, card, or net banking) before dispatch.
15. Contact Us
For any shipping-related queries, please reach out to us:
WhatsApp: 8509942089 Website: mrbspices.sociomav.com Address: BudBud, Purba Bardhaman, West Bengal — 713403, India
We aim to respond to all queries within 24 hours on working days.
By placing an order with MRB Spices, you confirm that you have read and agreed to this Shipping Policy.